The Importance Of Having Good Communication Skills English Language Essay

The Importance Of Having Good Communication Skills English Language EssayIntroductionMost of us inhabit the importance of having a heavy conversation skill if we postulate to dedicate a successful c areer and enjoy a harmonious interpersonal relationship with people. But it is quite different story for us to practice it appropriately in our daily life. In this paper we focus on some necessary steps of acquiring a easily communication skill which includes how to reduce communication note, non-verbal communication, and suggestions to practice communication skill properly. I shall first present a communication event at the beginning. This event happened in a clinic between a dentist and a patient. Due to the dentists good understanding of verbal communication, and well-acquired non-verbal communication technique, he finally ensue in persuading his patient to use up dental treatment. Details on the analysis and related communication theories based on the event allow be discus sed in later sections.Mr metalworker was an experienced dentist. Many of his previously satisfied patients became his loyal customers due to his excellent medical skill and thoughtful service. One day, a piece dragged a little girl into his clinic. The girl was about 7 years old. An anxious expression was wearing on her small tearstained face. Her frightened eyes told Smith that she did really scare of being taken to see a dentist and her stiffed tree trunk showed that she would never be willing to accept any dental treatments. The girls forefather was at a loss for what to do to coax his daughter to accept treatment. Mr Smith smiled at the girl and approached to her, spoke to the girl in a slake tone Darling, what makes you so scary? People hate dentist, so do I. Seeing a dentist hurts a lot, the girl answered with tearful eyes. Mr Smith k red-hot it all the way that many children nookie not endure dental treatment due to fear. But he is experienced enough to cope with such p roblem. He explained the transit of treatment in details in a way that a child can understand in a mild tone. Mr Smith find that she has stopped shedding tears. He added If you behaved well during the treatment, you can choose a small shrink from to reward yourself for your great courage. Mr Smith smiled at her with a toy box waving in his hand. Thanks to the patience and broadness of Mr Smith, the girl finally accepted the treatment readily. Again he built a new good relationship with his patient.When we consider why and how Mr Smith wins his patients trust and loyalty, it is obvious that his success is inseparable from his distinguished communication skills. For supporting my viewpoint I will analyze Mr Smiths effective communication with related theories and authoritative opinions from authorities and books.Communication noise is an obstacle blocks the way of receivers receive our messages. Communication noise includes mechanical noise, semantic noise and psychological noise. Communication noise is something refers to have a profound impact on effective communication which influences the interpretation of conversations (http//en.wikipedia.org/wiki/Communication_noise December 2009). The basis of communication is the interaction between people. However the barriers built by communication noise prevent us from properly percepting others intentions during the interaction of a communication. How did Mr Smith deal with these noises? firstly is the trouble brought by mechanical noise. Mechanical noise is actual physical interference with the signal (Mohan et al. 1997, p. 7). In dentist Mr Smiths clinic the main mechanical noise is the noise generated by the dental drill. As Mr Smith is a thoughtful man he offers a separated waiting room especially designed for his patients which modify with lovely ornaments, so that the noise from the consulting room can be isolated. Thus, the quite environment made by Mr Smith can enable him to make a more than effective communication with his patients. Secondly is the Semantic noise. Semantic noise is the study of meaning. (Mohan et al. 1997, p. 7) For our receivers can understand our messages fully. We should choose spoken communication carefully. The words should be elect within the understanding ability of receivers that is frank but concise to the point. We must take our receivers age, gender, religion, education, career, culture, and cognition into consideration. Carl Rogers, based on his experience as a psychotherapist, contends that the major barrier to interpersonal empathy is our very natural tendency to judge, to evaluate, to approve (or disapprove) the statement of the other person or the other group (Nebell, 1991, P. 217) That is our interpretation of some words and phrases are tend to distort the meaning of the communication by nature. For avoiding distortion and misunderstanding, Mr Smith chose his words mainly according to his patients age. Mr Smith tried to use simple and short w ords to communicate with his little patient. We can infer that long and complex words can only confused the little girl. What is worse it may make her distorts the meaning. Since the girl has bias toward dental treatment. Mr Smith also avoided to describe the oral surgery in a professional way with terminology sooner he use interesting and vivid analogy to let the girl understand that the surgery is good to her health and easy. Then on the basis of the girls cognition, he simply told what should the girl to do during the treatment. He use proper words wisely simplified the concept of dental treatment in her mind. Those words have made a great contribution to diminish the fear inner of the girl. Thirdly is the psychological noise. Psychological noise is use of dustup or other communication symbols can set up emotional barriers between people. (Mohan et al. 1997, p. 7) Mr Smith judged according to a kids psychological interest and preference, he gave the little girl a small toy as a reward. In this way Mr Smith collapsed his patients emotional barriers. Moreover the lovely ornaments on the wall is also a kind of communication. They use their cute out-looking, vivid colors telling the patients that here is a warm cozy place. Theres nothing to be afraid of, thus calms nerves inside of the patients. In his little patients fathers eyes Mr Smith has offered her daughter considerate service. From the above analysis, we can reach to the conclusion that only when we minimize or reduce the threesome kind noise of mechanical noise, semantic noise and psychological noise, can we offer a clear access to send our messages to others and get matchable feedback from our receivers.Non-verbal communication involves a transmission of information via sigh language, gestures, facial expression or other forms of personate language. (Mohan et al. 1997 P. 7). Most people understand the importance of communication skills in the favorable life. But when they practice it, they usua lly neglect their facial expression, tone, body language in non-verbal communication unconsciously. As a mater of fact, ones facial expression gestures and body language is really important, it can imply others his attitude. For express ourselves better, we need to lay emphasis on the way to turn over success in non-verbal communication. The following are some suggestions. First, putting yourself in others shoes is a good way to ace others feelings on the condition that youve been well observed others facial expression, gesture, tone and body language. Prophet Muhammad is related to have said that any one of us is not considered to be a believing person, until he/she does unto others what he/she wishesthey do unto him/hertheytheydountohim/( July 2008). In the event, Mr Smith judged from the facial expression and body language of his patient, such as tearstained face, stiffed body, frightened look. Those body language reveals lots of information to him, thus help him gets to know w hat do his patient worries about so that he can adjust his language, facial expression, body language and paralanguage accordingly to cater to the psychology demand and wants of his patient. Second, use your own facial expression gesture, tone and body language and some other paralanguage properly. Never take it for granted that people can always fully understand you at ease. Combine your paralanguage and body language with your words is crucial. In this aspect Mr Smith has made a good example for us. He used a series of facial expression tone, body language and words to communicate with his stubborn patient to talk her into accept dental treatment readily. Mr Smith uses his gentle tone and smile to relax the little girls mind at ease and with the words he selected he successfully convinced his little patient that the process of treatment is painless. Combine proper paralanguage with selected words can make Mr Smiths words sounds more acceptable and presumptive in the girls ear. M any research studies have been carried out on this point Non-verbal communication has been extensively studied in the psychology and psychotherapy disciplines and has been shown to have a central effect on participants perceptions of an event. (Mark Gillian 2003 pp. 384 398). That is if you well used your eye movement and gestures and body languages in a non-verbal communication that can help you to yield the doubly result with half effort So I can say with sure that without Mr Smiths paralanguage and facial expression or other body language the outcome will be much worse, or even end up in failure. That kind of communication starts from the heart which can be more effective in achieving a satisfied outcome of communication. His smile, his friendly manner, and his gentle tone reinforced the effectiveness of sending his sincerity to others. In conclusion to this, if we want to express ourselves more clearly to dissolve others hostility and misunderstanding to the greatest degree. It is essential for us to sense others feelings. In other words the way to achieve success in non-verbal communication is not only rely on to have a better understanding through others body language facial expression and paralanguage, but also important for ourselves to properly used our sign language, facial expressions, gestures and body language to enable others feel easier or even cheery in receiving our messages.ConclusionIt goes without saying that communication is playing an important roll in keeping a good relationship with people and improving strength in our work. After all have been discussed, acquire a good communication skill is identified as you are able to put yourself into others shoes, to sense others feeling. To collapse the communication barriers which build by mechanical noise, semantic noise, psychological noise. Whats more, well used your facial expression, gesture, and body language will definitely bring up your chance of sending your message to your receiv er correctly.